Policy

Domestic Standard Shipping is FREE. All US orders are shipped via UPS or FedEx excluding Hawaii, which requires air shipment. USPS Priority Small Box Flat Rate (Standard) will take approximately 1 to 5 business days within U.S.

Please note that all packages require a signature and keep track of the package with the provided tracking information.

All of our beautiful jewelry pieces are handmade. Please allow us 2 to 3 weeks for the production, which does not include the shipping time. Certain custom orders might take longer.

* International Shipping

We use UPS or FedEx or DHL's calculated rate. International shipping cost will vary depending on the country and the type of shipping service. Please keep in mind that the customer is responsible for import duties, brokerage fees, or taxes. Please contact your local post office for more information as customs policies differ among countries.

Returns

  All jewelry pieces are handmade and made to order. Returns are accepted with a restocking fee depending on the amount of your purchase. (Please visit Warranty for further information) We strongly recommend that you have the accurate sizes for your rings and other customized pieces prior to completing your orders.

  In the event that an item is delivered as a defective or damaged, you must return the item within 5 days after receiving the item. We will make necessary arrangements and return it to you. Please inquire us about the RA# (via "info@lecontejewelry.com"), and print clearly on the shipping box. You will be responsible for any shipping costs. We recommend that you have insurance on the shipments for up to the value of the returned item.

Please contact us regarding any repairs due to normal wear and tear.

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

  Once your return is received and inspected, we will send you an email of notification regarding the receival of your return. If your return has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment within 3-5 business days.

 

Late or missing refunds (if applicable)

  If you haven’t received your refund, please check your bank account. The next step is to contact your bank. Please note that there is some processing time before the refund is officially posted and may take some time. If you have completed all these steps and still have not received your refund, please contact us at info@lecontejewelry.com. 

 

Sale items (if applicable)

  Unfortunately, items on sale cannot be refunded and only regular-priced items may be refunded. 

 

Exchanges (if applicable)

  If you need to exchange it for the same item, send us an email at info@lecontejewelry.com and we will provide you the further instructions. 

 

Shipping for Returns

  To return your product, please send us an email at info@lecontejewelry.com.

You will be responsible for shipping costs in returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return-shipping will be deducted from your refund. 

The time it may take for your exchanged product to reach to you may vary depending on your location.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, please contact us by e‑mail at info@lecontejewelry.com or by mail using the details provided below:

Le Conte Jewelry

Eunmi Han