Policy

Domestic shipping is free. We ship US orders with UPS, and every package requires a signature. You will receive tracking information as soon as your order ships. Orders to Hawaii ship by air.

Every piece is handmade to order. Please allow 2 to 3 weeks for production before your order ships. Some custom orders may take longer. Once shipped, delivery within the US usually takes 1 to 5 business days.

International shipping

International orders ship with UPS at calculated rates, which vary by destination and shipping service. Customers are responsible for any import duties, brokerage fees, and taxes. Customs policies differ by country, so please check with your local customs office for details.

Returns

Every piece is handmade and made to order.

• Standard designs may be returned within 14 days of delivery for a full refund or exchange, with no restocking fee.
• Stone-customized pieces (a standard design made with a stone color you selected) may be returned within 14 days of delivery with a 30% restocking fee.
• Bespoke and full-custom pieces, resized rings, and sale items are final sale.

Returned pieces must be unworn and in their original condition, with a receipt or proof of purchase. We strongly recommend confirming your ring size before ordering. See our Warranty for more information.

How to return

Email us at info@lecontejewelry.com to request a return authorization number (RA#), and write it clearly on the shipping box. Return shipping costs are your responsibility and are non-refundable. We recommend insuring your return shipment for the full value of the piece.

Damaged or defective pieces

If your piece arrives damaged or defective, please contact us within 14 days of delivery and we will arrange a repair or replacement. For repairs due to normal wear, please contact us.

Refunds

Once we receive and inspect your return, we will email you to confirm. If your return is approved, your refund will be issued to your original payment method within 3 to 5 business days. Your bank may need additional time to post it. If you have not received your refund after that, please contact us at info@lecontejewelry.com.

Exchanges

To exchange a piece for the same design, email us at info@lecontejewelry.com and we will send you instructions.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lecontejewelry.com (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, please contact us by e‑mail at info@lecontejewelry.com or by mail using the details provided below:

Le Conte Jewelry

Eunmi Han